Refund policy

RETURNS AND REFUNDS POLICY

Personalised and Made to Order Items

Most Mini Muse products are personalised or made to order. We cannot accept cancellations, returns or exchanges for change of mind, incorrect sizing selected by the customer, or errors in personalisation details supplied by the customer.

This does not affect your legal rights if an item arrives faulty, damaged, incorrect or not as described.

Non Personalised Items

For non-personalised items, you may cancel your order within 14 days of receiving it. After notifying us, you have a further 14 days to return the item.

Returned items should be unused, unworn and in their original condition. Please include your proof of purchase where possible.

To request a return, email minimuse17@gmail.com before sending anything back. Returns sent without contacting us first may be delayed.

Unless an item is faulty, damaged, incorrect or misdescribed, the customer is responsible for return postage. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives. If it is faulty, damaged, incorrect or not as described, contact minimuse17@gmail.com as soon as possible with your order number and clear photographs of the issue.

Where applicable, we will arrange an appropriate replacement, repair or refund and cover reasonable return costs.

Sale Items and Gift Cards

Sale items have the same legal protections as full-price items if they are faulty, damaged, incorrect or not as described. However, personalised sale items cannot be returned simply because you have changed your mind.

Gift cards are non-refundable except where required by law.

EU Orders

Customers in the European Union may cancel eligible non-personalised online orders within 14 days of receiving them. Personalised and custom-made products are excluded from this change-of-mind right.

Refunds

Approved refunds will be issued to the original payment method within 14 days of receiving the returned item, or receiving evidence that it has been sent back.

Original standard delivery charges will be refunded where required by law. Additional costs for an upgraded or express delivery service are not refundable.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

This policy does not affect your statutory rights.