Orders are prepared and dispatched within 3–5 business days. After dispatch, UK delivery normally takes 2–4 business days, European delivery takes 2–11 business days, and other international delivery takes 3–17 business days.

Frequently Asked Questions

What products can be personalised?

Many of our clothing items, bags and gifts can be personalised. The available options are shown on each product page.

How do I provide my personalisation details?

Enter the requested name, wording, number or other details on the product page before adding the item to your basket. Please check all spelling carefully.

Can I change my personalisation after ordering?

Contact us as soon as possible at minimuse17@gmail.com. We may be able to make changes if production has not started, but changes cannot be guaranteed once your order is being made.

How long will my order take to prepare?

Orders are prepared and dispatched within 3–5 business days, Monday to Friday, excluding UK public holidays. Personalised products may require the full five business days.

How much is UK delivery?

Standard UK delivery costs £5.99 and normally takes 2–4 business days after dispatch. Standard delivery is free on orders of £50 or more.

Do you deliver internationally?

Yes. Standard delivery to available European destinations costs £14.99 and normally takes 2–11 business days after dispatch.

Delivery to other available international destinations costs £23.99 and normally takes 3–17 business days after dispatch.

Will I need to pay customs charges?

International orders may be subject to customs charges, import taxes or duties imposed by the destination country. These charges are the customer’s responsibility.

Will I receive tracking information?

You will receive a dispatch confirmation email when your order has been sent. Tracking information will be included where a tracked delivery service is used.

Can I return a personalised item?

Personalised and made-to-order items cannot normally be returned unless they arrive damaged, faulty or incorrect.

Can I return a non-personalised item?

Eligible non-personalised items may be returned within 30 days of delivery. They must be unworn, unused, in their original packaging and accompanied by proof of purchase. Please contact us before returning anything.

What should I do if my order arrives damaged or incorrect?

Email minimuse17@gmail.com as soon as possible with your order number and photographs of the problem so we can help resolve it.

How can I contact Mini Muse?

Please email minimuse17@gmail.com. We’ll be happy to help with any questions about products, personalisation or an existing order.

Yes, most of our sweatshirts and hoodies are unisex. Please check the sizing information on each product page before ordering, as the fit may vary between styles.

Please email minimuse17@gmail.com as soon as possible with your order number and the change you would like to make. We’ll try to help, but changes cannot be guaranteed once a personalised item has entered production or the order has been dispatched.

Please email minimuse17@gmail.com as soon as possible with your order number. We’ll do our best to help, but personalised or made-to-order items cannot be cancelled once production has begun. Orders that have already been dispatched cannot be cancelled.